Privacy Policy

1. Overview

This Privacy Policy explains how ZeroMaxShop collects, uses, stores, and protects information when you visit the website, create an account, place an order, submit an offer, send a message, contact support, or use any ZeroMaxShop feature.

By using ZeroMaxShop, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

ZeroMaxShop may collect information that you provide directly when using the website. This may include:

• Name or display name.
• Username.
• Email address.
• Password or account login credentials.
• Profile image, if uploaded.
• Shipping address.
• Phone number, if provided for shipping or order purposes.
• Order history.
• Offer history.
• Cart activity.
• Liked items.
• Reviews.
• Messages between users or with ZeroMaxShop.
• Support requests and related communication.
• Information submitted through forms, checkout, or account settings.

We collect this information so the website can operate properly, process orders, calculate shipping, provide account features, support buyers, protect the platform, and maintain order records.

3. Payment Information

When you complete checkout, payment information is handled by Stripe. Stripe may collect and process payment details, billing details, device information, fraud prevention information, and other payment-related information according to Stripe’s own terms and privacy practices.

ZeroMaxShop may receive limited payment-related information from Stripe, such as payment status, transaction identifiers, checkout session identifiers, payment confirmation, refund status, and limited customer details needed to complete or manage an order.

4. Shipping and Order Information

To complete an order, ZeroMaxShop may collect and store shipping information such as recipient name, shipping address, phone number, shipping rate, carrier, tracking number, shipping label status, package weight, package dimensions, and delivery status.

Shipping information may be shared with shipping providers, label providers, carriers, or shipping software services when needed to calculate rates, purchase labels, track packages, or complete delivery.

5. Messages and Support

If you use messaging, support, order help, or other communication features, ZeroMaxShop may store message content, timestamps, sender and recipient information, order references, attachments, and related records.

Messages and support records may be reviewed by ZeroMaxShop for customer service, safety, fraud prevention, dispute handling, policy enforcement, account protection, and platform moderation.

6. Cookies and Similar Technologies

ZeroMaxShop may use cookies, browser storage, session storage, local storage, or similar technologies to keep the website working correctly. These technologies may be used to:

• Keep users logged in.
• Maintain shopping cart information.
• Remember session activity.
• Improve website functionality.
• Support checkout, account, and security features.
• Remember page behavior such as scroll position or form state.
• Help detect errors, abuse, fraud, or suspicious activity.

You may be able to disable cookies in your browser settings, but some parts of the website may not work correctly if cookies or browser storage are disabled.

7. Automatically Collected Information

ZeroMaxShop may automatically collect limited technical information when you use the website. This may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Actions taken on the website.
• Date and time of activity.
• Error logs or security logs.

This information may be used to operate the website, diagnose technical issues, improve user experience, prevent fraud, protect accounts, detect abuse, and maintain security.

8. How We Use Information

ZeroMaxShop may use collected information to:

1. Create and manage user accounts.
2. Process orders and payments.
3. Calculate shipping and purchase shipping labels.
4. Provide tracking and order updates.
5. Manage offers, messages, reviews, and support requests.
6. Prevent fraud, chargeback abuse, spam, harassment, or policy violations.
7. Maintain records for orders, refunds, disputes, and customer service.
8. Improve website functionality and security.
9. Comply with legal, tax, payment processor, or shipping obligations.
10. Enforce ZeroMaxShop policies and Terms of Service.

9. Sharing Information

ZeroMaxShop does not sell your personal information. However, information may be shared when needed to operate the website, complete orders, protect the business, or comply with legal obligations.

Information may be shared with:

• Stripe or other payment processors.
• Shipping carriers and shipping label providers.
• Email or communication service providers.
• Website hosting, database, or technical service providers.
• Fraud prevention, security, or analytics tools.
• Legal, tax, accounting, or compliance advisors when necessary.
• Law enforcement, courts, government agencies, or other parties when legally required.

ZeroMaxShop may also share limited information when necessary to investigate fraud, enforce policies, respond to disputes, protect users, or defend against claims.

10. Order Records and Disputes

ZeroMaxShop may keep order records, listing photos, item condition notes, shipping records, tracking information, messages, checkout records, refund records, and payment identifiers for business, tax, customer service, dispute, and fraud prevention purposes.

If a refund request, chargeback, payment dispute, shipping claim, or policy issue occurs, ZeroMaxShop may use these records to review the issue and provide evidence to Stripe, a shipping carrier, a payment processor, or another appropriate party.

11. Account Security

Users are responsible for keeping their account login information secure. Do not share your password or allow another person to use your account.

If you believe your account has been accessed without permission, contact ZeroMaxShop as soon as possible. ZeroMaxShop may take action to protect the account, including limiting access, requiring password changes, or reviewing recent activity.

12. Data Retention

ZeroMaxShop may retain information for as long as reasonably necessary to provide services, complete orders, maintain business records, resolve disputes, comply with legal obligations, prevent fraud, enforce policies, and protect the platform.

Some information may remain stored even after an account is closed if retention is necessary for order records, tax records, dispute records, legal compliance, fraud prevention, or legitimate business purposes.

13. Deleting or Updating Information

Users may update certain account information by logging into their account. If you need help updating or removing certain information, contact ZeroMaxShop.

Some information, such as completed order records, payment records, shipping records, dispute records, fraud prevention records, or legal compliance records, may not be immediately deleted if ZeroMaxShop is required or reasonably needs to keep it.

14. Children’s Privacy

ZeroMaxShop is not intended for children under 13. Users under 18 should use ZeroMaxShop only with permission and supervision from a parent or legal guardian.

If ZeroMaxShop learns that information from a child under 13 has been collected without appropriate consent, we may delete or restrict the account and related information.

15. Third-Party Websites and Services

ZeroMaxShop may use or link to third-party services such as Stripe, shipping providers, email services, analytics tools, or other website features. These third parties may have their own terms, privacy policies, and data practices.

ZeroMaxShop is not responsible for the privacy practices of third-party websites or services. Users should review those policies when using third-party services.

16. Changes to This Privacy Policy

ZeroMaxShop may update this Privacy Policy from time to time. Updates may be made to reflect changes in website features, payment processing, shipping services, legal requirements, security practices, or business operations.

Continued use of ZeroMaxShop after changes are posted means you accept the updated Privacy Policy.

17. Contact

If you have questions about this Privacy Policy or how ZeroMaxShop handles information, contact ZeroMaxShop through the available support or contact features on the website.