1. Overview
ZeroMaxShop is an independent clothing reseller and custom apparel shop. Items sold on ZeroMaxShop may include thrifted, vintage, pre-owned, tagless, unknown-origin, unbranded, customized, embroidered, altered, repaired, printed, or independently modified garments.
These policies explain how purchases, returns, shipping, privacy, product details, authenticity information, and custom items are handled. Buyers should read the policies before placing an order, submitting an offer, or using ZeroMaxShop services.
2. Important Before You Buy
Read this first
Many products sold on ZeroMaxShop are secondhand, custom, or one-of-one. Returns are limited. Buyers are responsible for reviewing photos, descriptions, condition notes, size details, measurements, shipping address information, and all checkout details before purchasing.
Authenticity is guaranteed only when a product listing expressly states that the item has been verified or authenticated. If a listing does not clearly state that authenticity is verified, buyers should assume the item has not been professionally authenticated.
Customized, embroidered, altered, repaired, printed, or independently modified items are not official collaborations or brand-sponsored products unless expressly stated.
3. Returns & Refunds
Most sales are final once an order has been shipped. Refunds or partial refunds may be considered only in limited situations, such as the wrong item being shipped, an item being significantly different from the listing, undisclosed major damage, or a package confirmed lost by the carrier.
Refunds are generally not provided for buyer’s remorse, change of mind, fit preference, sizing preference, color preference, style preference, or failure to review the listing.
4. Shipping Policy
Orders usually ship within 1–5 business days, excluding weekends and holidays. Some custom, handmade, embroidered, altered, or modified items may require additional preparation time before shipment.
Buyers are responsible for providing a complete, accurate, and deliverable U.S. shipping address before checkout. Shipping costs are calculated using the buyer’s saved shipping address, package details, carrier rates, and available services.
5. Product & Authenticity
Some items may have missing tags, unknown origins, unverifiable manufacturing history, or limited source information. ZeroMaxShop describes what is reasonably known at the time of listing, but not every secondhand item will have complete proof of origin or authentication.
Buyers who require professional authentication should only purchase items where the listing expressly states that the item has been verified or should contact ZeroMaxShop before purchasing to ask whether more information is available.
6. Customization & Trademark
Some products may be embroidered, altered, printed, repaired, reconstructed, or otherwise modified. Custom or modified products are independently created or independently modified items.
Brand names, logos, and trademarks belong to their respective owners. ZeroMaxShop is not affiliated with, endorsed by, sponsored by, or officially connected to any third-party brand unless expressly stated in writing.
7. Privacy Policy
ZeroMaxShop may collect information needed to operate the website, create accounts, process orders, calculate shipping, provide support, manage messages, handle offers, prevent fraud, and maintain business records.
Payments are processed through Stripe or another approved payment processor. ZeroMaxShop does not store full card numbers, CVV codes, or complete payment card details.
8. Terms of Service
The Terms of Service explain the rules for using ZeroMaxShop, creating an account, placing orders, submitting offers, sending messages, interacting with the platform, and understanding ZeroMaxShop’s rights and responsibilities.
By using ZeroMaxShop, creating an account, placing an order, submitting an offer, or using website features, you agree to follow the applicable policies and Terms of Service.
9. Final Note
ZeroMaxShop’s goal is to be honest about what is known, clear about what is not known, and fair when reviewing order issues. Buyers should review all available product information before checkout and contact ZeroMaxShop before purchasing if they need more details.
Nothing in these policies limits any rights that cannot legally be waived under applicable law.